Meet customers where they are
Answer voice calls and text conversations with an agent shaped around your business and its way of helping.
CUSTOMER SUPPORT, REIMAGINED
Every conversation, cared for.
AstarCx helps your team support customers by voice and text, with AI handling the flow and people close enough to guide every important moment.
Built in real support operations. Opening to new industries.
VoiceIn conversation
✳ AstarCx LIVE
A customer needs help
Human oversightReady to step in
THE IDEA
Good support should feel present when it matters, and effortless when it doesn’t.
↗HOW IT WORKS
AI takes the first step.
People stay within reach.
AstarCx brings the speed of AI and the judgment of your team into one support flow.
Move the issue forward
Use trusted information and connected workflows to answer, act, or record a clear next step for your team.
Bring in a person at any point
See what is happening, guide the response, and take over when experience or judgment matters most.
WHAT ASTARCX BRINGS TOGETHER
Thoughtful support,
from hello to follow-up.
More than a quick answer. AstarCx is designed around the full life of a customer request.
01
Voice that can actually help
Natural conversations that listen, respond, look things up, and take the next step. A person can join when the moment calls for one.
02
Text with the same care
Bring support to messaging. Keep the history of a conversation in view, so your team understands the issue before replying.
03
Follow through, not just replies
Turn unresolved questions into tracked promises and route them to the right people. Keep the customer informed when an answer is ready.
04
Humans stay in control
Watch live conversations, guide the AI, or take over a call or chat. Review proposed changes before they become part of the experience.
THE HUMAN ADVANTAGE
Support with
someone watching out.
Some moments need more than an automated answer. AstarCx gives your team a live view of conversations and a direct way to help.
- Follow live conversations and their context
- Guide an agent while a conversation is happening
- Join or take over when a person is needed
- Keep a record of what happened next
LIVE OVERSIGHT•••
C
Customer conversationVoice · In progress
04:28LIVE TRANSCRIPT ● REC
Customer
“I’ve tried twice and I still need help with this.”
AstarCx
“I’m checking the details now. I’ll make sure we find a next step.”
H
Supervisor note
Offer to bring a specialist into this conversation.
Guide agentListen inTake over
BUILT IN THE REAL WORLD
Proven in a place where every conversation counts.
Astar began in veterinary customer support, where a missed detail, an unresolved promise, or a late handoff has real consequences. That experience shaped its approach to context, follow-through, and human supervision.
We’re now bringing those foundations to support teams across industries as AstarCx.
EARLY ACCESS
Let’s make support feel better.
Tell us a little about your team. We’ll reach out to learn what you need and share when AstarCx is ready for you.
VOICETEXTHUMAN
Join the waitlist
We’d love to hear what support looks like for your team.